Essential for leaders in this VUCA world
We are living in a challenging VUCA environment (‘volatile, uncertain, complex, ambiguous’) and the COVID-19 pandemic has only exacerbated this and the related social challenges. The need to close the empathy gap among humans is greater than ever before. Let’s explore “leadership empathy” further in our Spotlight Interview with Farhat Nooruddin.
As Global Leader and Country Head with over 30 years of deep and multifaceted leadership experience in Information Technology and Digital Transformation. Farhat oversees complex facets of global delivery, expanding the geographical footprint of the business as well as key stakeholder and customer management.
Why is empathy so difficult these days?
When we interact with people in the online world – which has become a standard mode of communication in COVID times – something gets lost. We miss the hints and body language that would otherwise trigger our responses and show our empathy.
For me, empathy is about understanding the other person’s perspective and sensing what they are feeling.
Our digital communications don’t have to be free from empathy. Being available, listening, asking questions and responding with compassion are ways of interacting with and showing empathy – even in the digital world.
Why is empathy important for leaders?
Empathy is undoubtedly one of the most important skills leaders must possess today, and it can also be one of the most difficult. It doesn’t come naturally to everyone, It is about awareness, consideration and appropriate communication, which in turn establishes a connection and enhances performance.
How are empathy and performance connected?
Empathy allows a leader to build and develop a relationship with their teams. When a leader acts with empathy, people feel respected and trust is strengthened. As a result, employees are more likely to feel valued and give their best – often going the extra mile.
What about the cross-cultural challenge?
Working across cultures requires understanding people who come from different backgrounds and have different perspectives and experiences. Empathy enables us to appreciate the feelings of another and also to reflect on those feelings and compare them to our own. This improves connection and communication and nurtures respect. Valuing and embracing this cross-cultural diversity enriches our own growth and also fosters an inclusive and richer work environment.
What is your advice?
Fortunately, empathy can be learned. Be an active listener and pay attention! Try and understand the other person’s circumstances and point of view. Asking questions is a good way to start and to express interest. Questions help others to open up, and you will learn more about their perspectives.
The more you ask and show authentic curiosity and listen, the more you will develop your empathy. This will enable you to challenge your own prejudices and grow as a person and as a successful leader.
